Schedule at a Glance

Wednesday, November 9

12:00 p.m.4:00 p.m. Registration
12:00 p.m.-5:00 p.m. Golf Outing (optional, additional fee applies)
Sponsored by Milestone
7:00 p.m.-10:00 p.m. Welcome Reception at the Ritz-Carlton Dune restaurant
Sponsored by Almo
10:00 p.m.-12:00 a.m. AVEC Lounge
Sponsored by Synnex

Thursday, November 10

7:00 a.m.5:00 p.m. Registration & Information Desk

7:00 a.m.-8:30 a.m.

7:30 a.m.-8:30 a.m.

Networking Breakfast

Optional Session: How Delegation Helps Develop Next Gen Leaders, Navigate

9:00 a.m. Welcome and Opening Remarks
9:15 a.m.-9:45 a.m. Conference Kick-Off: Driving Profit Through Customer Experience
9:45 a.m.-10:45 a.m. Keynote: Bert Jacobs, Founder & President, Life is Good
10:45 a.m.-11:15 a.m. Networking Break
Optional Private Appointments: Navigate
11:30 a.m.-11:45 a.m. Same Side Selling, Ian K. Altman, CEO, GrowMyRevenue
11:45 a.m.-12:00 p.m. Developing the Customer Experience, Gary Adamson, Chief Experience Officer, Starizon Studio
12:00 p.m.-12:30 p.m. Experience Economics Group Interview by Mark Jeffries, with Gary Adamson, Ian K. Altman, and Joseph Pine, co-author of the Experience Economy
12:30 p.m.-1:30 p.m. Networking Lunch
Optional Private Appointments: Navigate
1:30 p.m.-3:00 p.m. Workshop: Same Side Selling or Developing the Customer Experience
3:00 p.m.-3:30 p.m. Networking Break
Optional Private Appointments: Navigate
3:30 p.m.-5:00 p.m. Workshop: Same Side Selling or Developing the Customer Experience
5:00 p.m.-5:30 p.m. Day's Wrap Up & Homework Express Instructions
6:30 p.m.-7:30 p.m. Homework Express: Discussion of the day's topics and networking
7:30 p.m.-9:30 p.m. Dinner
Sponsored by Herman Pro AV
9:30 p.m.-12:00 a.m. AVEC Lounge with Live Band Karaoke
Sponsored by Synnex

Friday, November 11

7:30 a.m.12:30 p.m. Registration & Information Desk

7:30 a.m.-9:00 a.m.

8:00 a.m.-9:00 a.m.

Networking Breakfast

Optional Session: Your Human Resource Strategy Toolbox, Navigate

9:00 a.m.-10:00 a.m. Homework Express Review
10:00 a.m.-10:30 a.m. On Wonder and Outcomes: How InfoComm Plans to Help Capitalize on Industry Change
David Labuskes, CTS, CAE, RCDD, Executive Director and CEO, InfoComm International
10:30 a.m.-11:00 a.m. Networking Break
Optional Private Appointments: Navigate
11:00 a.m.-12:00 p.m. General Session & Keynote: Ken Schmidt, Brand Visionary, Former Director of Communications Strategy for Harley-Davidson Motor Company
12:00 p.m.-12:15 p.m. Closing Remarks

Agenda as of 7/29/16. Subject to change.